Terms & Conditions

1. Personal information of site users is always treated with the up most respect and confidentiality. The name of the bookee, contact details and arrival details (i.e. flight number etc.) is forwarded to the apartment owner to prepare for the arrival of the bookee.
2. Payments can only be made in Euros (€). The balance due on arrival may only be paid in other currencies strictly with the prior arrangement with the apartment owner.
3. Payment is to be made in full on arrival to the apartment.
4. The apartment keys shall not be handed to the guest until the payment has been made in full.
5. The balance is payable in cash only upon arrival at the apartment. No other payment is needed for using our reservation service. Prices are per night per apartment. Prices quoted include all taxes and charges unless previously stated.
6. The apartment accommodating the customer and all guests is to be used in a responsible manor and is to be left in a clean and tidy state upon departure. If any breakages/damages occur during your stay they are to be brought to the attention of the apartment owner without fail.
7. The apartment owner has the right to refuse entry.
8. All guests are expected to adhere to the individual apartment owner's terms and conditions, if this is not observed the owner has the right to refuse entry and/or evict the guests.
9. The apartment booked shall only accommodate the number of persons quoted on the booking confirmation voucher for the stated dates. Budapest Holiday Service are to be informed of any changes that may need to be made to the booking confirmation voucher.
10. If there are any queries regarding booking please quote your booking reference number which you will receive from us in reply to your enquiry.
11. Unless specifically stated no apartments advertised with Budapest Holiday Service accept stag/hen parties. If this condition is breeched the owner has right to refuse entry.
12. If you encounter any problems with your accommodation you should first raise the issue direct with the owner. If the situation has not been resolved to your satisfaction within 48 hours please contact us.
13. We endeavour to ensure the accuracy of the property information provided is up to date, however can not be held responsible for any inaccuracies. To help us keep our records up to date please inform us if you find any inaccuracies between the information supplied and the apartment itself.
14. We will reply to all enquiries within 24 hours.
15. Arrival and departure information are required as soon as possible after your booking has been confirmed to ensure the apartment and transfers (if applicable) are ready.
16. Arrival and Departure details and key collection are to be arranged directly with the apartment owner.
17. The apartment owner and Budapest Holiday Service can not be held responsible for any events beyond their control which may affect the customer's use of the apartment.
18. In the unlikely event of cancellation of booking by the owner we shall offer alternative accommodation where possible.
19. Budapest Holiday Service reserves the right to change the price and conditions without notice. Any changes will be applicable immediately. Exceptions to this will be previously confirmed bookings only.
20. The apartment owner will not be held responsible for any events beyond their control which may affect the customer's use of the apartment.
21. Cancellations: In circumstances where the customer needs to cancel their booking they should inform Budapest Holiday Service and the apartment owner/manager immediately.
22. Budapest Holiday Service shall on occasion reserve the right to charge a 20% security deposit against a booking. This will be notified at the time of booking if required.
23. Customer agrees to all the conditions stated above. Any breech of this terms and conditions may result in the cancellation of any provisional/confirmed bookings.